Document
Attestation
Appointed by
Ministry of External Affairs, Govt of India
Embassy of UAE, India

CUSTOMER EXPERIENCE

At VFS Global teams are committed to delivering world class service. It is the endeavor of every team to extend a seamless and professional engagement at all times. Feedback therefore, is of utmost importance and the customer feedback process enables applicants to reach the organization at any point. It is an assurance that all feedback received is dealt with due attention and in much detail.

Complaint - MEA Attestation

Constructive feedback is treated as a complaint and an opportunity for continuous improvement. Assurance of a timely response and resolution of the grievance as per the organization’s complaint handling procedure is committed.

Service experience may require attention and feedback can be shared via the following options:

  • To submit an Online feedback for first time - Click here
  • In case the response provided is not satisfactory- Click here

STEPS:

  1. Feedback received about service / staff
  2. VFS Global Customer Support team receives the complaint
  3. The feedback is shared with the concerned supervisor
  4. The supervisor investigates the complaint and will respond with a resolution. If the response provides is not satisfactory, the feedback may be readdressed.

Complaint - Legalization

Constructive feedback is treated as a complaint and an opportunity for continuous improvement. Assurance of a timely response and resolution of the grievance as per the organization’s complaint handling procedure is committed.

Service experience may require attention and feedback can be shared via the following options:

  • To submit an Online feedback for first time - Click here
  • In case the response provided is not satisfactory- Click here

STEPS:

  1. Feedback received about service / staff
  2. VFS Global Customer Support team receives the complaint
  3. The feedback is shared with the concerned supervisor
  4. The supervisor investigates the complaint and will respond with a resolution. If the response provides is not satisfactory, the feedback may be readdressed.